(Last updated December 4, 2022)
Information We Collect
When you send a request to evaluate the product(s), request information about our products and services using the contact forms, you may provide us with your personal data such as your name, your email address, your company name. We do not collect any additional personal data unless you provide it voluntarily using the comments section of the contact forms.
We may also collect your personal data when you take part in our survey, contests or register for the participation in special offers.
When you use our Site, we may collect non personal (anonymous) data such as duration of your visit, the pages you visit on our Site, browser type, device type, country, city, referral site you are coming from (if any), etc. This is not a full and comprehensive list of anonymous data we collect, and it’s based on the features and abilities of the third party analytics software we use (see next chapter). In this case we exclusively collect such information that does not allow us to identify you; this type of information is used only for statistical work. The better we understand your needs, the faster you will find the required information on our Site.
Third Party Analytics Software
Google Adwords Audiences
By means of Google Analytics, we may create custom audiences of people who visit a particular page or set of pages or/and make any conversion on our Site. We use Display Advertising Remarketing by Google Adwords to show specific and relevant ads to the created audiences. We do not transfer or disclose any personally identifiable information to Google. You may adjust the settings of the ads you want or do not want to see here: https://www.google.com/settings/u/0/ads/authenticated.
Orders and Information Connected to Orders
We use third party e-commerce provider for processing your orders and payments. All the payment documents such as receipts, invoices, payment confirmation are sent to you by this provider. When submitting your order, you may provide some personal information such as name, email address, postal address, telephone number, company name. When you pay by credit/debit card for your order, you provide the credentials of your credit/debit card.
After your payment is processed, our provider sends us a part of your personal data: name, email address, company name, telephone number and Order ID assigned to your purchase (at the same time, this Order ID is your License ID as well). We receive this information to be able to send you the relevant license information, the download link to the software product and your credentials to login to the Clients Area and Support Center. We do not receive and/or collect your payment data (the credentials of your credit card or some other payment information).
According to the information from our provider, it has confirmed its status of accredited Level 1 Service Provider, following a comprehensive auditing process performed by GRSee Consulting, an independent Quality Security Assessor (QSA). PCI-DSS is the worldwide information security standard set by the Payment Card Industry Security Standards Council, to ensure full security of sensitive data and protection against risks of fraud.
How We Use Information
We may use the personal data collected from you and the product you use or evaluate with the following purposes:
We store your personal data only for the period of time required to provide you with the relevant information and check whether you are entitled to get paid technical support. That means since you give us your consent for processing your personal data, we will store it according to your consent and/or till you withdraw your consent.
When you get our product for evaluation or purchase a license from us, you may occasionally receive promotional emails. We are considering your interests in the specific products and in most cases these emails contain relevant information about special offers, contests, new products and services, updated products and services that you show interest in. We send this information by direct emails ourselves, or via third party email service providers.
At any time, you may stop receiving marketing and promotional information by clicking “Unsubscribe” at the bottom of each email or sending us a direct request to unsubscribe you from further promotional emails.
We inform you that in case you unsubscribe from receiving our promotional emails that may include information about product updates, you may miss news about these updates. Nevertheless, you will still be able to visit our blog yourself or login to the Clients Area to get the relevant information. If you purchase a license for our product(s) and unsubscribe from promotional emails, you will still get notifications about your support/updates period expiration as we do not consider this type of emails promotional but informational one.
Retention and Deletion of Your Data
We store personal information of our evaluation users and customers to have the possibility to send new updates and news about the products they obtained. In addition, we need this personal data to have reasons to provide official paid technical support that is available only in case if a client has an active support subscription. Nevertheless, you have the right to request the deletion of your personal information and we confirm that the data will be deleted within 30 days. To make such a request, please contact us at firstname.lastname@example.org.
Links to Other Websites
XB Software reserves the right to disclose your personal data in the following cases:
In order to protect your data from fraud, leakage and damage, XB Software takes a number of technical and organizational security measures. As the technological progress rises, we improve these measures.
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