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Standard Support

The Standard Support subscription is included with the Commercial License. It allows you to receive ticket support for 12 months (number of support requests is limited to 5), or for 1 month with an unlimited number of support requests.

If needed, more support requests can be purchased for additional fee.

Premium Support

The Premium Support subscription is included with the Enterprise License. It allows you to receive ticket support during 12 months starting the day of purchase.

You'll receive the detailed instructions on how to login and access the support ticket system right after the purchase of a Commercial or Enterprise License.

How to Extend Support?

When your support period expires, you don't need to purchase a new license. There is an option to purchase upgrade and support extension for 12 months, which provides you the latest version of the product, and 12 months of unlimited ticket support and version updates. Contact us to get the pricing. If you have a Commercial License and purchase support extension, your license is automatically upgraded to Enterprise.